Legal

Refund Policy

Last updated: September 1, 2026

This Refund Policy explains the general approach of PARALLAX LIMITED regarding refunds, cancellations and fee adjustments for customized technology services, including software development, AI software development, short drama operation support, data processing, system integration and related digital services.

1. Customized Services

Most services are customized and project-based. Fees may cover planning, design, development, technical research, resource allocation, third-party services, operation support and delivered work. Refund eligibility depends on the signed agreement, project status, milestone completion and consumed resources.

2. Non-Refundable Items

• Fees for completed milestones, accepted deliverables or delivered technical work.
• Setup, research, consulting, planning, design or integration work already performed.
• Third-party costs, platform fees, cloud resources, paid APIs, software licenses, content resources or outsourced services already incurred.
• Urgent delivery, custom engineering, data processing, content operation or manual service fees already consumed.

3. Cancellation Before Work Starts

If a project is cancelled before work begins and before resources are reserved or third-party costs are incurred, the customer may request a refund or credit, subject to review and written agreement.

4. Cancellation After Work Starts

If a project is cancelled after work has started, PARALLAX LIMITED may calculate completed work, committed resources and incurred costs up to the cancellation date. Any remaining balance may be refunded, credited or adjusted according to the agreement.

5. Service Defects and Revisions

For service issues within the agreed scope, we may provide reasonable corrections, revisions or technical support before considering a refund.

6. Digital Content and Short Drama Operations

For short drama operations, content asset processing, distribution support, promotional materials or digital creative workflows, fees may be tied to work already performed. Completed or consumed work is generally non-refundable.

7. Refund Request Process

To request a refund review, please provide company or customer name, project name, payment date, payment reference, reason for the request and relevant written confirmation.

8. Review Time

Refund requests will be reviewed within a reasonable period after all required information is received. Approved refunds will be processed using a reasonable payment method unless otherwise agreed.

9. Contact

Refund or billing questions can be sent to contact@prlxmobi.com.